Thank you for shopping at Celonyx Labs. We strive to provide high-quality research peptides and excellent customer service. Please read our refund and return policy carefully.
Returns
- Due to the nature of our products (research peptides), we generally do not accept returns. However, we understand that exceptions may be necessary.
- If you believe you have received a defective or incorrect product, you must contact us within 7 days of receiving your order. Please provide detailed information about the issue, including your order number and any relevant photos or documentation.
- We reserve the right to refuse a return if the issue is not reported within the specified timeframe or if the product has been misused or improperly stored.
Refunds
- Refunds are only issued in cases where we have determined that a product is defective or incorrect due to our error.
- If a refund is approved, we will process the refund to your original method of payment. Please allow [Number] business days for the refund to appear in your account.
- Shipping costs are non-refundable, unless the return is due to our error.
Damaged Products
- If your order arrives damaged, please contact us immediately with photos of the damaged product and packaging. We will work with you to resolve the issue, which may include a replacement or refund.
Cancellation Policy
- Orders can be cancelled within 24 hours of placement, provided they have not yet been shipped. To cancel an order, please contact us immediately.
- Once an order has been shipped, it cannot be cancelled.
Exceptions
- In certain circumstances, we may offer a partial refund or store credit as an alternative to a full refund. This will be determined on a case-by-case basis.
Return Shipping
- In cases where a return is approved, we will provide instructions on how to return the product. You may be responsible for the return shipping costs, depending on the reason for the return.
Contact Us
If you have any questions about our refund and return policy, please contact us at: support@celonyxlabs.com
We appreciate your understanding and cooperation.
